Privacy Policy

Welcome to Marcos. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website marcos-food.click or interact with our food services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, any related services, sales, marketing, or events. It is intended to help you understand what information we collect, why we collect it, and what rights you have in relation to it. We take your privacy seriously and have designed this policy to comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act.

1. Who We Are

Marcos is a food business operating in the United States. We provide food-related products and services to our customers through our website and other channels. For the purposes of this Privacy Policy, Marcos acts as the data controller responsible for your personal information.

Our contact details are as follows:

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we collect are described below:

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you register on our website, place an order, express an interest in obtaining information about us or our products and services, or otherwise when you contact us. The personal information we collect may include:

• Identity Information: Full name, username or similar identifier, date of birth (to verify age where applicable).
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Financial Information: Payment card details, bank account information, billing information (processed securely through third-party payment processors).
• Order Information: Details of your food orders, purchase history, preferences, and dietary requirements you voluntarily share.
• Account Credentials: Usernames, passwords, and other security information used to authenticate your account.
• Communications: Your preferences in receiving marketing and other communications from us, and any feedback, reviews, or messages you send us.
• Profile Information: Interests, preferences, and any other information you choose to include in your user profile.

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and how you interact with our services. This information includes:

• Usage Data: Pages viewed, time spent on pages, links clicked, search queries, and other actions you take on our website.
• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and hardware model.
• Location Data: General geographic location based on your IP address, and precise location data if you grant permission through your device settings.
• Log Data: Server logs including your IP address, browser type, referring/exit pages, and date/time stamps of your visits.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixels, and similar technologies (described in detail in Section 8 below).
• Session Information: Information about your browsing session, including pages visited in sequence, session duration, and navigation paths.

2.3 Information Collected from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you choose to link your account with social media platforms or log in via social authentication, we may receive profile information from those platforms.
• Business Partners: Information from marketing partners, delivery service providers, and other business partners in connection with our services.
• Analytics Providers: Aggregated or demographic data from analytics service providers.
• Payment Processors: Confirmation and transaction reference data from payment service providers to verify your purchases.
• Public Sources: Publicly available information from public databases, government records, or other publicly accessible sources.

3. How We Use Your Information

We use the information we collect for various purposes necessary to operate our food business and improve our services. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including coordinating delivery or pickup.
• Manage your account and provide customer support.
• Process payments and send you related information, including purchase confirmations and invoices.
• Send you administrative information, such as changes to our terms, conditions, and policies.
• Facilitate account creation and logon processes.
• Respond to your inquiries and resolve any problems or disputes.

3.2 Marketing and Promotional Communications

• Send you promotional communications, special offers, loyalty program updates, and information about new products or services, where you have opted in to receive such communications.
• Deliver targeted advertising and promotional content based on your interests and preferences.
• Conduct competitions, promotions, surveys, and other marketing activities.
• Measure the effectiveness of our marketing campaigns and understand customer engagement.

3.3 Analytics and Service Improvement

• Analyze usage patterns and trends to improve our website functionality and user experience.
• Conduct data analysis, testing, research, and development to improve our products and services.
• Monitor and analyze the effectiveness of our website features and content.
• Identify and fix technical issues, bugs, and errors on our platform.
• Develop new features, products, and services based on customer behavior and preferences.

3.4 Legal and Compliance Purposes

• Comply with applicable laws, regulations, legal processes, or governmental requests.
• Enforce our terms and conditions and other agreements.
• Protect the rights, property, or safety of Marcos, our customers, or others.
• Detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities.
• Respond to legal claims and manage legal matters.

3.5 Personalization

• Personalize your experience on our website, including displaying content and recommendations tailored to your preferences.
• Remember your preferences, settings, and past orders to make future interactions more convenient.
• Provide you with a more relevant and personalized browsing and shopping experience.

4. Legal Basis for Processing

As a business operating in the United States, we process your personal information on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you, such as processing your orders and managing your account.
• Legitimate Interests: Processing is in our legitimate business interests, such as improving our services, preventing fraud, and marketing our products, provided these interests are not overridden by your rights.
• Legal Obligation: Processing is necessary to comply with a legal obligation applicable to Marcos.
• Consent: Where required by applicable law, we rely on your consent to process your data, particularly for marketing communications and non-essential cookies. You may withdraw consent at any time.

5. Sharing Your Information with Third Parties

We do not sell your personal information for monetary consideration. However, we may share your information with certain third parties in the circumstances described below:

5.1 Service Providers

We share your information with third-party vendors and service providers that perform services on our behalf. These include:

• Payment Processors: To securely handle payment transactions.
• Delivery Partners: To coordinate food delivery to your address.
• Cloud and Hosting Providers: To host our website and store data securely.
• Analytics Providers: Such as Google Analytics, to help us understand website usage.
• Email and Communication Service Providers: To send you transactional and marketing emails.
• Customer Support Tools: To manage and respond to customer inquiries.
• Marketing Platforms: To deliver and track our marketing campaigns.

All service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

5.2 Business Transfers

If Marcos is involved in a merger, acquisition, asset sale, financing, bankruptcy, or other business transaction, your information may be transferred or disclosed as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information where required to do so by law, regulation, court order, or governmental authority, including but not limited to:

• Compliance with a legal obligation or subpoena.
• Requests from law enforcement or other government agencies.
• Protection of the legal rights of Marcos, our customers, or the public.
• Investigation of potential violations of our terms of service or applicable law.

5.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so.

5.5 Aggregate and Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, and other business purposes.

6. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational security measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data, including payment information, is encrypted at rest and in transit.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. All employees with access to personal data are subject to confidentiality obligations.
• Secure Payment Processing: Payment card information is processed through PCI DSS-compliant payment processors. We do not store full payment card numbers on our systems.
• Regular Security Assessments: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a data breach, as required by applicable law.
• Physical Security: Our servers and data infrastructure are protected by physical security measures at secure data centers.

7. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. Residents of California have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). We extend these rights to all users of our services where practicable.

7.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected about you, including the categories of personal information, the sources from which it was collected, the purposes for which it is used, and the third parties with whom it has been shared.

7.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. You may update certain information directly through your account settings, or by contacting us at [email protected].

7.3 Right to Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions. We may retain information where required by law, to complete transactions, detect security incidents, comply with legal obligations, or for other legitimate business purposes permitted under applicable law.

7.4 Right to Data Portability

Where technically feasible, you have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.

7.5 Right to Opt-Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. To exercise this right, please contact us using the information provided in Section 13.

7.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit the use and disclosure of sensitive personal information (such as precise geolocation, health information, or financial account information) to uses that are necessary to perform the services.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, or provide a different level or quality of goods or services because you exercised your rights under applicable privacy law.

7.8 How to Exercise Your Rights

To exercise any of the rights described above, you may submit a request by:

• Emailing us at: [email protected]
• Visiting our website at: marcos-food.click

We will respond to your request within 45 days as required under applicable California law. We may need to verify your identity before processing your request. We will not charge a fee for making a request unless it is excessive, repetitive, or manifestly unfounded.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and deliver personalized content and advertising. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website. For full details on how we use cookies and your options for managing them, please review our Cookie Policy.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods vary depending on the type of information and the purpose for which it is used:

When the retention period for a category of personal information expires, we will securely delete or anonymize the information so it can no longer be associated with you. In some circumstances, we may anonymize your personal information rather than deleting it, in which case we may use the anonymized data without further notice to you.

10. Children's Privacy

Marcos does not direct its services to minors, and we do not knowingly collect personal information from children under the age of 18. Our food ordering platform, account registration, and marketing activities are intended exclusively for adult users.

If we learn that we have inadvertently collected personal information from a child under age 18 without verification of parental consent, we will take steps to promptly delete that information from our systems. If you believe we might have any information from or about a child under 18, please contact us immediately at [email protected].

Parents and guardians who believe their child has provided us with personal information are encouraged to contact us so we can take appropriate action. We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly engage in data collection from users under 13 years of age.

11. International Data Transfers

Marcos is based in the United States, and our servers and data processing operations are primarily located within the United States. However, some of our third-party service providers may be located in, or operate from, countries outside of the United States.

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. Data protection laws in those countries may differ from those in your country of residence.

When we transfer personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable laws. These safeguards may include contractual arrangements with third-party service providers that require them to protect personal information to the same standard as we do.

By using our services, you acknowledge and consent to the potential transfer of your personal information to countries outside your country of residence, including the United States, which may have different data protection standards than your home country.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices.

We encourage you to read the privacy policy of every website you visit. When you leave our website via a link to a third-party site, this Privacy Policy no longer applies, and you are subject to the privacy policy of the destination website.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes to how we use your personal information, we will notify you by email (sent to the address associated with your account) or by prominently posting a notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices. Your continued use of our website and services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy.

14. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to first contact us directly so we can address your concerns promptly and effectively.

If you are a California resident and believe we have not handled your complaint appropriately, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

If you believe we have violated the FTC Act or other applicable federal consumer protection laws, you may file a complaint with the Federal Trade Commission (FTC):

• Federal Trade Commission: ftc.gov/complaint

Residents of other states may have rights under their respective state privacy laws and may contact their state Attorney General's office for guidance on filing privacy-related complaints.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to contact our privacy team using the details below. We are committed to resolving privacy concerns promptly and transparently.

We will respond to all privacy-related inquiries within 45 business days of receipt. For requests related to data access, deletion, or correction, we may require verification of your identity before processing your request to ensure the security of your personal information.